Terms of Service
These Terms of Service apply to ReTail, a pet-supply marketplace owned and operated by Crutchfield Interactive LLC.
Last updated: August 10, 2026
Eligible users
Users must be at least 18 years old to create or maintain a ReTail account. Users must provide accurate account information and may not impersonate another person, organization, rescue, shelter, or business. Users are responsible for keeping login credentials secure and for activity that occurs through their account.
Marketplace use
Users may create listings for pet supplies they own or are authorized to sell or donate. Listings must include accurate titles, descriptions, photos, condition details, price or free/donation status, and general location.
Prohibited listings
Live animals, adoption or rehoming listings, breeding or stud services, prescription medications, controlled substances, recalled products, counterfeit products, stolen goods, hazardous chemicals, illegal items, adult content, hate speech, and unrelated services are prohibited.
Local exchanges
Users are responsible for arranging safe pickup, meetup, delivery, payment, or shipping details. Public listings should show city/state only, not exact meetup or home addresses.
Shipping and cancellation
Sellers should ship within 5 calendar days of purchase unless a shorter handling time applies. Before shipment, buyers may request cancellation. After shipment, ordinary buyer’s-remorse cancellation is not guaranteed.
Returns and refunds
Support review may be available for materially not-as-described items, wrong items, damage in transit, prohibited or dangerous items, fraud, counterfeit concerns, missing packages, or other significant order issues. Buyer’s remorse does not automatically qualify for a refund. Buyers should report significant item-condition issues within 48 hours after confirmed delivery; missing-package claims require support review.
Outside payments
If users meet locally and choose to pay outside ReTail, ReTail payment/refund protection does not apply because ReTail did not process the payment. Users may still use messaging and reporting tools.
Reports and moderation
ReTail may remove listings, archive content, restrict accounts, preserve records, and investigate reports to protect the community.
Contact ReTail
Use the appropriate ReTail domain email address or customer support phone number so your message reaches the right place.