Shipping and Fulfillment
ReTail support policies apply to payments processed through ReTail Protected Checkout; outside payments are not covered by ReTail payment protection.
Last updated: August 10, 2026
Shipping deadline
Sellers should ship within 5 calendar days of purchase unless a shorter stated handling time applies. Buyers may request cancellation or refund review if the seller has not shipped within the allowed window.
User responsibilities
- Confirm the shipping method.
- Agree on shipping cost before sending an item.
- Package the item appropriately.
- Confirm the delivery address privately and carefully.
- Agree on timing and handling expectations.
- Describe item condition accurately before shipment.
Local pickup and meetup
Many ReTail exchanges may happen through porch pickup or meetup. Users should choose arrangements that feel safe and practical for the item.
Support
Shipping concerns, missing packages, and user issues should be sent to [email protected] or (877) 514-3697.
Contact ReTail
Use the appropriate ReTail domain email address or customer support phone number so your message reaches the right place.